VP, Services | FlexManage
Oct 2014 – Present
Executive and business leader from strategy consulting to technical architecture & execution to managed services across all major industries nationwide with leadership responsibilities spanning sales & marketing through delivery. Leading an organization with over 100+ technical architects and support engineers across 300 active clients across 8 major markets. Responsibilities include: P&L management, sales and marketing, product and service development, operations and support, customer satisfaction and loyalty, and Board of Directors review and reporting.
Startup Strategy Advisor / Volunteer | Personal Sabbatical
Feb 2014 – Sep 2014
Personal sabbatical: Startup advisory services, volunteer work, caregiver, travel. Use my past experience to provide advisory services to startups and volunteer organizations while spending quality time with my child.
Sr. Director, Client & Site Experience | Microsoft Corporation
Apr 2012 – Jan 2014
Architected and executed organizational design for Client & Site Experience (CSE) organization spanning over 40 countries and 151 full-time employees. Senior leader and PMO manager directly managing a team of 45 service managers, engineers, financial analysts, program managers and vendors responsible for worldwide annual budget and planning process, service catalog and roadmap strategy, global employee satisfaction, enabling devices strategy, user support services, new world of work design and standards, and global deployment & venture integration PMO.
VP, Strategy and Execution | Zenitas LLC
Aug 2007 – Apr 2012
Drive strategic account and services portfolio, including working with channel partners, solution integrators, client executives, and clients procurement organizations to execute master services agreements and drive services revenues. Direct product development, including creating company’s methodology, tools, frameworks, and sales collateral for IT workforce management; IT, business, and knowledge outsourcing; RFx administration; technology rationalization; Lean IT; and TCO analysis. Provide integral support for all engagements and executive sponsors, including delivery oversight, strategy architecture, and overall management. Function as billable consultant for strategic clients.
Corp First Vice President, Corporate Strategy | Washington Mutual
Aug 2005 – Aug 2007
Jointly developed company’s BPO and ITO strategies to be leveraged by all lines of business (home loans, retail banking, commercial banking, and credit card services) and corporate support services (IT, finance, HR, risk, treasury, procurement, and legal). Led and managed performance of 8 employees in developing and implementing BPO and ITO methodology, change management plan, transition management services, vendor management, and governance functions. Played key role in strategic projects, as directed by C-level executives.
Corp Vice President of IT Infrastructure | Washington Mutual
Jun 2003 – Aug 2005
Strategy, business management, and PMO leader for enterprise infrastructure organization. Administered organizations budget of $180M+ with core team of 20 employees located in Seattle, Washington with dotted-line project teams located in Seattle, Washington; Northridge, California; Vernon Hills, Illinois; Irvine, California; San Antonio, Texas; Jacksonville, Florida; and New York. Performed service delivery and automation, including product/service management and service on-boarding for infrastructure services; handled service instillation, storage allocations, server decommissioning, desktop requests and retrievals, and add/move/changes for servers and desktops. Provided strategic project management and governance for large infrastructure and enterprise change and transformation initiatives. Drove process management and governance, including documenting, re-engineering and publishing processes. Managed vendor relations, including conducting performance and monthly, quarterly, and annual reviews. Offered financial management, from conducting monthly financial reviews of plan versus actual budget performance and capital project funding requests to performing cost reduction analysis and annual budget planning.
Managing Principal / Product Director | INS/ Lucent Professional Services
Sep 1999 – Jun 2003
Led software and services sales and delivery for Pacific Northwest region. Managed a team of 110 managers and consultants with annual budget of approximately $18M. Co-developed network and systems management service offerings. Provided key product management leadership, including understanding and defining market demands and trends; developing service product definition documents; determining pricing by creating financial analytics, including personnel and cost of services; administering sales materials; managing operational tools for training, staffing, and delivery; and coordinating labs and plans for consultants.
AVP of Professional Services & Field Development | CA Technologies
Oct 1997 – Sep 1999
Responsible for professional services and field development support to Computer Associates top 10 accounts in the western region while managing a team of highly skilled developers to deliver on client requirements not yet introduce within CA products. Majority of features and capabilities were later included in future releases of CA products and/or services.
Director of IT | BioGenex Laboratories
Aug 1996 – Oct 1997
End-to-end IT management responsibilities for a mid-sized biotech startup company.
Director of MIS | A. Finkl & Sons, Company
Feb 1993 – Aug 1996
End-to-end IT management responsibilities for a mid-sized specialty steel manufacturing company.