Business Executive (Services Division) – Lead multiple teams consisting of 100+ strategy & technical architects and support engineers across 300 customers and 8 major markets. Brought to market new service offerings targeting Enterprise customers contributing to strong revenue growth from mid-2015 and through 2016. In 2016, launched additional service offerings for mid-market focused on cloud and data center design and management services. Standardized operational and support processes to improve profitability with a strong bias toward exceptional user experience.
Corporate Strategy Executive – Co-developed, managed, and executed enterprise outsourcing strategy and methodology to transition internal roles to global managed service providers. Program office stats: 7900+ positions outsourced to 4 providers across 3 countries (Costa Rica, Philippines, India), $200M annual OpEx savings, strategy & methodology development, program managed 20+ parallel transitions, active communications to all C-level executives (twice/month) and Board of Directors (quarterly).
Organizational Transformation Strategist – Redesign IT organization spanning 160 FTEs, 40 countries, 50+ services. Program stats: 5 resources, $500K budget, completed in 3 months, with a 25% reduction in staff and increased customer satisfaction by 8.9%
Vendor Transformation Executive Consultant – Rationalized and transformed IT’s use of outsourced services. Program stats: 1800 positions transitioned from 14+ providers to 2 international providers across 104 countries, unit based pricing with defined SLAs & performance credits, netting a $32M+ annual OpEx savings.
Vendor Consolidation Executive Consultant – Rationalized IT’s use of vendors (outsourced services) by transitioning 2000+ vendor positions 10+ providers to 4 preferred providers. Program stats: $34M+ annual OpEx savings, developed vendor governance model, created management training, and implemented annual review process.
LEAN IT Transformation Architect & Strategist – Sponsored by the CIO to identify ways to leverage LEAN, Six Sigma, and Toyota Production Systems principles to transform and improve quality, efficiency, and speed of IT application development and maintenance services. Program stats: service quality improved by 35%, cycle time reduced by 20%, operational savings of $18M
Digital Transformation & Analytics – Drove transformational change throughout the organization by defining all customer touch points, maximizing each interaction, automating services, collecting & measure analytics, establishing key performance indicators to drive desired outcomes, and mapping results to visualizations the organization can quickly react to. Initiative improved team productivity by over 33% while achieving lead conversion rate of 40+%.
Business Owner/Founder – Founded a Seattle based strategy consulting firm services Fortune 100 companies like: Microsoft, T-Mobile, Amazon, Starbucks, and Expedia. 40% average year-over-year annual growth in revenues with gross margin between 45-50%. More than 40% year over year annual revenue growth with last year’s revenue exceeding $2M.