Experienced Strategy, Technology, and Business Executive
Solution and results driven senior executive providing 25 years of strategic, business and technical success, spanning all aspects of line-of-business ownership. Confidently producing quarter-over-quarter revenue growth while driving down operational costs by focusing on the customer experience and journey, service design, business intelligence & analytics, and digital transformation. Hands-on capabilities in strategy development, P&L management, product/service development & management, marketing & sales, client/user experience & satisfaction, organization leadership, operational excellence, and cost rationalization on an international scale. Known for delivering highly complex strategy, product, and technology initiatives to on-time and on-budget execution and strengthen partnership/business relationships. Forward-thinking innovative leader who thrives in fast-paced, deadline-driven, and customer focused environments where commitment to quality and client & user experience is paramount. Personable, trusted, and subservient style of leadership to grow future organizational leaders, drive down unplanned attrition, and overall employee loyalty.
Management & Leadership • P&L Management • Professional Services / Consulting • Executive Client Relations • Cross-Organizational Communications • Negotiations • Strategy Development & Execution • International Business • Business Intelligence & Analytics • Enterprise Architecture • Workforce Planning & Management • Software Development • Product Management • Program Management • Technology Rationalization • Outsourcing • Lean & Six Sigma